Passenger No-Show
A no-show fee equal to the scheduled trip cost will be charged when the passenger fails to show up at the designated pick-up location. If you have trouble locating your chauffeur, please call 512.271.7567.
Additional Stops
If during a Point-A to Point-B transfer additional stops are made, the trip converts into an hourly trip with applicable minimums.
All airport arrivals include a 30-minute grace period for the time the flight lands as verified by FlightAware.com. Non-Airport transfers include a 15-minute grace period. After the grace period has expired, a $25.00 wait time fee will be assessed for the following 16-30 minutes. After 30 mins, the trip will convert to a 2-hr minimum charge.
Trips that extend beyond the booked end time will be charged in 15-minute increments for SUVs, and 30- minute increments for Vans and Buses.
Airport Arrivals
For reservations with two flights or more, the trip will convert to the vehicle type hourly minimum.
International Arrivals
A $35.00 International Arrival Fee will apply to all international arrivals for SUVs.
FBO Arrivals
All FBO arrivals will be charged based on hourly minimums and require a tail number for tarmac access.
Early Late Fee
A fee of $25.00 will be charged for all SUV transfers between the hours of 11:00 PM to 5:59 AM.
| A $25.00 surcharge will be added to all SUV transfers taking place on: | |
| Easter Labor Day Christmas Eve | New Year’s Eve |
| Memorial Day Thanksgiving Day Christmas Day Fourth of July | New Year’s Day |
Meet and Greet Procedures
Special Events
Rates and minimums are specific to event type and size. ALL special event bookings are fully billable upon confirmation. Includes but not limited to the following special events.
SXSW University of Texas Sports Austin Food & Wine Festival
ACL Austin FC Games ATX Open
Formula 1 COTA Events Two Step Inn
A $100 an hour per coordinator. Minimum 3 hours.
Full Vehicle Wrapping
Billed hourly for time it takes to wrap the vehicle. Inquire for more details.
Confirmed Bookings
Invoiced day of confirmation for full amount. If client request to make a deposit to secure booking, we will accept 25% down and remaining 75% is due two weeks prior to date of service.
Damage
A fee of $500 will be charged for excessive mess or throw-up. Client is responsible for any damage caused while on board.
Food and Beverage Policy
All food and drink that is brought on board must be removed at final drop-off location. Failure to do so will result in additional cleaning fees. Trash bags and trash cans are provided on all vehicles for passenger’s trash. All liquids or foods that can cause stains are prohibited. No greasy food, glass, ice-cream or gum are allowed.
Smoking Policy
Smoking and vaping are always prohibited on or around the vehicles.
Customer Responsibilities
360 accepts no responsibility for any item left in our vehicles. Baggage and other property will be handled only at the passenger’s own risk. An adult, other than the driver must remain on or in the vehicle any time there is a passenger under the age of 18 on board.
Schedules/Equipment Replacement
360 shall strive to maintain schedules according to the itinerary provided by the client. We, however, shall not be liable for any damages or cost (in law or in equity, special, regular, incidental, or consequential) due to delays caused by road closures, weather, traffic conditions, mechanical failure, strikes or civil disturbances. 360 reserves the right to substitute equipment of equivalent seating capacity to qualified vendors to fulfill the charter confirmation.
Rates are subject to change without notice.
| SUV | Sprinter | Exec. Sprinter | 26-31MB | Motor Coach | |
| Sunday-Thursday | 3 Hours | 3 Hours | 3 Hours | 4 Hours | 5 Hours |
| Friday-Saturday | 3 Hours | 4 Hours | 4 Hours | 6 Hours | 6 Hours |
| Cancelation Policy |
| SUV | Sprinter | Exec. Sprinter | 23-31MB | Motor Coach | |
| Transfer Cancelation Policy | 48 Hours | 48 Hours | 48 Hours | 15 Days | 15 Days |
| Hourly Cancelation Policy | 48 Hours | 48 Hours | 7 Days | 15 Days | 15 Days |
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